Shipping policy
Withey Supply Shipping Policy
Thank you for shopping with Withey Supply. We are committed to processing and shipping your order as quickly and efficiently as possible. Please review our Shipping Policy below for information regarding processing times, shipping methods, delivery expectations, and other important shipping information.
Order Processing
Most in-stock orders are processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday and exclude weekends and U.S. holidays.
During periods of unusually high order volume, new product launches, promotions, or holidays, processing times may be slightly longer. If a significant delay occurs, we will notify you using the email address provided during checkout.
Shipping Methods
We currently ship using trusted carriers including:
- USPS
- UPS
- FedEx
The carrier selected for your shipment may vary depending on your location, package size, and shipping method selected during checkout.
Shipping Rates
Shipping costs are calculated during checkout based on factors including:
- Shipping destination
- Package weight
- Package dimensions
- Shipping service selected
Any applicable shipping charges will be displayed before you complete your purchase.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed, not when the order is placed.
Typical delivery estimates are:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Expedited Shipping | 2–3 Business Days |
| Overnight Shipping | 1 Business Day (where available) |
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Shipping carrier
- Tracking link (when available)
Please allow up to 24 hours for tracking information to become active.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Withey Supply is not responsible for delays, returned packages, or additional shipping costs resulting from:
- Incorrect addresses
- Missing apartment or suite numbers
- Invalid postal codes
- Undeliverable addresses
If you notice an address error immediately after placing your order, please contact us as soon as possible. We cannot guarantee changes can be made once an order enters processing.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If you believe your package has been lost or stolen:
- Verify the shipping address provided.
- Check around your delivery location.
- Ask neighbors or household members if they accepted the package.
- Contact the shipping carrier directly.
- Contact our customer support team if additional assistance is needed.
While we will gladly assist in locating shipments whenever possible, Withey Supply cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Delayed Shipments
Occasionally, shipments may experience delays caused by:
- Severe weather
- Natural disasters
- Carrier service interruptions
- High shipping volumes
- Customs processing (if applicable)
These delays are outside of our control, and delivery dates cannot be guaranteed.
Damaged Shipments
If your order arrives damaged:
- Take photographs of the package and damaged product(s).
- Retain all original packaging materials.
- Contact us within 7 days of delivery.
- Include your order number and photographs with your request.
We will work with you to resolve the issue as quickly as possible.
Split Shipments
Some orders containing multiple products may arrive in separate shipments.
If this occurs:
- You will receive tracking information for each shipment.
- No additional shipping charges will apply beyond those paid at checkout.
Pre-Orders
Items marked as Pre-Order will ship once inventory becomes available.
If your order contains both in-stock and pre-order items, your order may:
- Ship together once all items become available, or
- Ship separately at our discretion.
Estimated pre-order shipping dates are subject to change.
International Shipping
At this time, Withey Supply primarily ships within the United States.
If international shipping becomes available, customers will be responsible for any applicable:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
These charges are determined by the destination country and are not included in our product prices or shipping charges.
Shipping Restrictions
Certain products may be unavailable for shipment to specific locations due to carrier restrictions or applicable laws.
If we are unable to fulfill your order because of shipping restrictions, we will notify you and issue a refund for any unavailable items.
Incorrect or Missing Items
If your order is missing items or contains incorrect products, please contact us within 7 days of delivery.
Please include:
- Your order number
- Description of the issue
- Photographs (if applicable)
Our team will investigate and work to resolve the issue promptly.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: support@witheysupply.com
We strive to respond to all customer inquiries as quickly as possible during normal business hours.
Thank you for choosing Withey Supply. We appreciate your business and are committed to delivering your order safely, accurately, and as quickly as possible.