Refund policy

Withey Supply Return & Refund Policy

At Withey Supply, we want you to be completely satisfied with every purchase. If something isn't right, we're here to help. Please read the policy below to understand how returns, refunds, replacements, and damaged shipments are handled.

Return Eligibility

Eligible items may be returned within 30 calendar days of the date your order was delivered.

To qualify for a return, an item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include all original accessories, inserts, and documentation.
Not fall under one of the non-returnable categories listed below.

Returns that do not meet these requirements may be refused or may be subject to a partial refund where permitted by applicable law.

Holiday Return Policy

To make holiday shopping easier, purchases made between November 15 and December 31 may be returned through January 31 of the following year, provided they meet all other eligibility requirements outlined in this policy.

This extended return window applies only to qualifying purchases made during the holiday period.

Non-Returnable Items

To maintain product quality and ensure every customer receives new merchandise, the following items cannot be returned once opened or used:

Used paint brushes
Opened brush cleaners or conditioners
Products showing signs of use
Clearance or Final Sale items
Any item specifically marked as non-returnable on the product page

How to Start a Return

To request a return, please contact our Customer Support team before shipping your item.

Please include:

Your order number
The item(s) you'd like to return
The reason for your return

If your return is approved, we'll provide instructions for returning your item.

Returns sent without prior authorization may experience delays in processing.

Return Shipping

Unless the return is the result of:

Our shipping error
A defective product
An item damaged before delivery

customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

For your protection, we recommend using a shipping method that includes tracking and insurance.

Withey Supply is not responsible for returns lost or damaged while being shipped back to us.

Wrong Item Received

If we accidentally shipped the wrong product, we'll make it right.

Please notify us within 7 days of delivery and include:

Your order number
Photos of the item received

We'll provide return instructions and ship the correct product as quickly as possible at no additional cost to you.

Damaged or Defective Products

If your order arrives damaged or you believe you've received a defective product, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the product
Photos of the shipping box (if applicable)
A brief description of the issue

We'll review the information promptly and determine the appropriate resolution, which may include:

A replacement
A refund
Store credit, when appropriate

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If your refund is approved, it will be processed to your original payment method. Most refunds are completed within 5–10 business days, although processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Refund Confirmation Email

Once your refund has been processed, we'll send a confirmation email letting you know that your refund has been issued.

Depending on your bank or credit card provider, it may take several additional business days before the refund appears on your account.

If you do not see your refund after a reasonable period, we recommend contacting your financial institution before reaching out to our Customer Support team.

Exchanges

At this time, Withey Supply does not offer direct product exchanges.

If you'd like a different item, simply:

Return the eligible product for a refund.
Place a new order for the item you'd like instead.

This process allows us to provide the fastest service while maintaining accurate inventory.

Gift Returns

At this time, Withey Supply does not offer gift purchases or gift receipts.

Any eligible return or refund must be initiated by the original purchaser.

Lost Return Shipments

Customers are responsible for ensuring returned merchandise reaches our facility.

If your return shipment is lost before it is delivered to Withey Supply, you'll need to work directly with the shipping carrier.

For this reason, we strongly recommend using a trackable shipping service.

International Returns

International customers are responsible for return shipping costs unless the return is the result of our error or a defective product.

Original customs duties, taxes, brokerage fees, and import charges are generally non-refundable through Withey Supply and must be addressed with your local customs authority where applicable.