Have questions in mind? 
 See our FAQs below

Simply browse our online store, add your desired products to your cart, and proceed through our secure checkout process. You'll receive an order
confirmation email immediately after your purchase is complete.

We begin processing orders quickly to ensure fast shipping.

If you need to make a change, please contact us as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has entered fulfillment.

Yes.

After your order is placed, you'll receive an email confirming your purchase along with a summary of the items ordered. Once your order ships, you'll receive a second email containing your tracking information.

Yes.

Guest checkout is available. However, creating an account allows you to view your order history, save shipping information, and enjoy a faster checkout experience for future purchases.

We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available during checkout.

We also accept Withey Supply Gift Cards.

All payments are securely processed through Shopify Payments using industry-standard encryption to help protect your personal and payment information.

Yes

Payment declines can occur for a variety of reasons, including incorrect billing information, insufficient funds, expired cards, or your bank declining the transaction for security purposes.

If your payment is declined, we recommend:

• Double-checking your payment information. 
• Trying a different payment method. 
• Contacting your bank or card issuer for additional information. 

Unfortunately, Withey Supply cannot override or view the specific reason a bank declines a transaction. 

Easy.

At this time, we do not offer preorders.

Products are available for purchase only after they are in stock and ready to ship.

We do not currently offer backorders.

If an item is out of stock, it cannot be purchased until inventory has been replenished.

Yes.

Simply enter the recipient's shipping address during checkout while using your own billing information for payment.

No.

At this time, we do not offer personalized gift messages
with orders.

Perfect.

We do not currently offer subscription services.

Yes.

If you create a Withey Supply account, you can view your order history and quickly reorder previously purchased items that are still available.

If your order has not yet entered fulfillment, we may be able to update your shipping address. Please contact us as soon as possible.

Once an order has shipped, we are unable to change the delivery address. If a package is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

No.

Items that are out of stock cannot be purchased until they have been replenished. We recommend checking back periodically, as many popular products are restocked as inventory becomes available.

Sales tax is calculated automatically during checkout based on your shipping address and applicable state and local tax laws.

Most orders are processed and shipped within 1–2 business days after payment has been received. During periods of unusually high order volume, processing times may be slightly longer.

Once your order ships, you'll receive an email with tracking information.

Delivery times depend on the shipping method selected during checkout and your location.

Estimated delivery dates are provided during checkout; however, actual delivery times may vary due to carrier delays, weather conditions, or other circumstances outside of our control.

We work with trusted shipping carriers including USPS, UPS, and FedEx.

The carrier used for your order is selected based on your shipping destination, package size, and the most efficient delivery option.

Shipping costs are automatically calculated during checkout based on your order, shipping destination, and selected shipping method.

Any applicable shipping promotions or free shipping offers will be clearly displayed at checkout.

Once your order ships, you'll receive an email containing your tracking number and a link to monitor your shipment.

If you created a Withey Supply account, you can also view your order status and tracking information from your account dashboard.

Yes.

Withey Supply proudly ships internationally. Shipping rates and delivery times vary by destination.

Please note that international customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country's customs agency unless otherwise stated during checkout.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise indicated during checkout.

While we work hard to ship orders promptly, delivery times are ultimately determined by the shipping carrier.

If your tracking information has not updated for several days or your package appears significantly delayed, please contact us and we'll be happy to assist in investigating the shipment.

If your tracking information indicates your package has been delivered, we recommend checking around your delivery location, asking household members or neighbors, and contacting the shipping carrier for additional delivery details.

Once a package has been marked as delivered by the carrier, Withey Supply cannot guarantee replacement or reimbursement for lost or stolen packages. However, if you are unable to locate your shipment after contacting
the carrier, please reach out to us and we'll do our best to help you determine
the next steps.

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number 
• Photos of the damaged product(s) 
• Photos of the shipping box and packaging 
• A brief description of the damage 

We'll review the information and work with you to provide an appropriate resolution as quickly as possible.

Yes.

We can ship many orders to P.O. Boxes using carriers that support P.O. Box delivery. However, some oversized or specialty shipments may require a physical street address.

Expedited shipping options may be available during checkout, depending on your location and the products in your order.

Available shipping methods and estimated delivery dates are displayed before you complete your purchase.

Orders are processed during our normal business days, Monday through Friday, excluding major holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Occasionally, orders may ship in multiple packages to improve delivery times, accommodate product availability, or protect fragile items during transit.

If your order ships separately, you'll receive tracking information for each shipment.

No.

At this time, Withey Supply does not offer local pickup. All orders are shipped directly to the shipping address provided during checkout.

If a package is returned to us due to an incorrect shipping address, refusal of delivery, or failure to claim the package, we'll contact you to arrange reshipment. Additional shipping charges may apply before the order can be resent.

We want you to be completely satisfied with your purchase.

If you're not happy with your order, eligible items may be returned within 30 days of delivery in their original, unused condition and original packaging.

Please note that certain items may not be eligible for return. See the questions below for additional details.

To begin a return, please contact our Customer Support team with your order number and the reason for your return.

If your return is approved, we'll provide instructions for returning your item.

Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.

Original shipping charges are non refundable unless required by law.

I recommend this policy. It's standard for most small ecommerce businesses.

For quality and hygiene reasons, the following items cannot be returned if opened or used:

• Used brushes 
• Opened brush care products 
• Products showing signs of use 
• Clearance or final sale items (if applicable) 

Any additional non-returnable items will be clearly identified on the product page.

If we shipped the incorrect product, we'll make it right.

Please contact us within 7 days of delivery with your order number and photos of the item you received. We'll work quickly to send the correct item and provide return instructions if necessary.

If you believe you've received a defective product, please contact us within 7 days of delivery.

Include your order number, photos of the product, and a brief description of the issue. We'll review the information and determine the appropriate resolution.

Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days back to your original payment method.

Please note that your financial institution may require additional time to post the refund to your account.

At this time, Withey Supply does not offer direct exchanges.

If you'd like a different product, we recommend returning the eligible item for a refund (if applicable) and placing a new order.

We recommend using a shipping service that provides tracking information for all returns.

Withey Supply is not responsible for return packages that are lost or damaged in transit before they are received by us.

At this time, Withey Supply does not offer gift purchases or gift receipts. Any eligible return or refund must be handled by the original purchaser.

Yes.

Our products are carefully selected for artists of all experience levels, from beginners discovering a new medium to experienced professionals refining their craft. We believe quality materials help make the creative process more enjoyable, regardless of skill level.

Yes.

Every product offered by Withey Supply is selected based on quality, performance, and consistency. We focus on supplying materials that artists can trust to deliver dependable results.

Every product in our catalog is carefully
evaluated before earning its place in the Withey Supply collection. We believe artists who romanticize the process deserve tools that make creating feel just as meaningful as the finished artwork.

Rather than offering thousands of products, we focus on curating materials that meet our standards for craftsmanship, reliability, and overall artist experience.

We believe creating art should be as
rewarding as the finished piece. That's why we carefully curate tools that help artists enjoy every step of the creative process.

Our goal is to offer thoughtfully curated products that combine excellent performance, dependable quality, and lasting value, helping artists spend less time worrying about their materials and more time creating.

Absolutely.

We're continually evaluating new products and expanding our catalog to better serve artists. As Withey Supply grows, you can expect new product categories, collections, and artist favorites to be added over time.

The right sketchbook depends on the type of artwork you create.

Smaller sketchbooks are great for travel, studies, and everyday practice, while larger formats provide additional space for finished drawings and detailed work.

Each product page includes recommended uses to help you choose the best option for your needs.

Hot Press watercolor paper has a smooth surface, making it ideal for detailed illustrations, fine lines, and crisp washes.

Cold Press watercolor paper has a lightly textured surface that better holds water and pigment, making it a popular choice for traditional watercolor techniques and expressive painting.

Sable brushes are valued for their excellent water retention, fine point, and smooth paint flow.

Synthetic brushes offer outstanding durability, easy maintenance, and excellent performance, making them a great choice for many artists and everyday use.

Both options are capable of producing beautiful results, and the best choice depends on your painting style and personal preference.

Rinse brushes thoroughly after each use using clean water or an appropriate brush cleaner.

Allow brushes to dry with the bristles properly shaped before storing them. Proper care helps extend the life of your brushes, so they're ready to inspire your next creative session.

We make every effort to accurately represent our products through photography.

However, colors may appear slightly different depending on your monitor,
mobile device, and display settings.

Yes.

We carefully evaluate the products we offer to ensure they meet our standards for quality, consistency, and performance before becoming part of the Withey Supply collection.

Yes.

We stand behind the quality of the products we sell. If you believe you've received a defective product or something isn't right with your order, please contact us. We'll review the situation and work with you to find an appropriate resolution.

Yes.

We offer wholesale opportunities for qualified retailers, art studios, educational institutions, galleries, and other approved businesses. If you're interested in carrying Withey Supply products, we'd love to hear from you.

Simply contact us through our Wholesale page or email us with information about your business.

Our team will review your inquiry and respond with the next steps.

Minimum order requirements may apply depending on the products being purchased.

Please contact us for current wholesale pricing and ordering information.

Question for you: We can leave this intentionally broad for now and define exact minimums later.

Wholesale accounts are generally available to qualified businesses, including:

• Retail stores 
• Art supply retailers 
• Galleries 
• Art studios 
• Educational institutions 
• Other approved  organizations 

All wholesale applications are reviewed individually.

Yes.

Additional pricing may be available for larger wholesale orders. Please contact us to discuss your specific needs.

Yes.

Approved wholesale customers may resell Withey Supply products in accordance with our wholesale terms and policies.

Yes.

We welcome inquiries from qualified international retailers. Shipping costs, duties, taxes, and import requirements vary by destination.

Processing times vary depending on product availability and order size.

We'll provide estimated production and shipping timelines when your order is confirmed.

At this time, wholesale ordering is handled directly through our Wholesale team to ensure accurate pricing and personalized service.

Our Wholesale team is happy to help.

Please reach out through our Wholesale contact page or email wholesale@witheysupply.com, and we'll be happy to assist you.

No.

You can check out as a guest without creating an account. However, creating a Withey Supply account allows you to view your order history, save your shipping information, and enjoy a faster checkout experience in the future.

You can create an account during checkout or by selecting Create Account from our website.

Once registered, you'll be able to manage your personal information, view previous orders, and track eligible purchases.

If you've forgotten your password, simply select Forgot Password on the login page.

We'll send you instructions to securely reset your password.

Yes.

After signing in, you can update your name, email address, shipping addresses, and other account information through your account dashboard.

Yes.

All payments are securely processed through Shopify Payments using industry-standard encryption. Withey Supply does not store your complete credi card information on our servers.

If you choose to use services such as Shop Pay or your device's digital wallet, your payment information may be securely saved for faster checkout on future purchases.

Payment information is managed securely by the applicable payment provider.

Yes.

Your Withey Supply account allows you to save multiple shipping addresses, making it easy to send future orders to different locations.

If you're subscribed to our marketing emails, you can unsubscribe at any time by selecting the Unsubscribe link found at the bottom of any promotional email.

Please note that you'll still receive important transactional emails regarding your orders.

Yes.

We'll send email notifications throughout the order process, including:

• Order confirmation 
• Shipping confirmation 
• Tracking information 
• Important updates regarding your order, if necessary 

Yes.

If you'd like to delete your Withey Supply account, please contact our Customer Support team.

Please note that certain order information may be retained as required by applicable laws and business recordkeeping requirements.

Every order is carefully packed to help ensure your products arrive safely and in excellent condition.

We use packaging materials appropriate for the items being shipped while balancing product protection and shipping efficiency.

Whenever practical, we strive to use packaging materials that reduce unnecessary waste while still providing the protection your order requires.

As we continue to grow, we'll look for additional opportunities to improve the sustainability of our packaging.

Most of our shipping boxes and many of our paper-based packaging materials are recyclable through local recycling programs.

Please check your local recycling guidelines for specific requirements in your area.

Yes.

Whenever appropriate, paper products and other flat materials are packaged to help minimize bending and damage during transit.

Not entirely.

Some products require protective materials that include plastic to help ensure they arrive safely. However, we continually evaluate packaging options that balance product protection with environmental responsibility.

Our first priority is ensuring your products arrive in excellent condition.

Some items require additional protection during shipping to help prevent damage, especially paper products, brushes, and other delicate materials.

Yes.

Many of our shipping boxes and packing materials can be reused for storage, shipping, or future projects before being recycled.

Some orders may arrive in Withey Supply branded packaging, while others may use standard shipping materials depending on the products ordered and the fulfillment requirements.

Our priority is ensuring every order arrives safely and professionally packaged.

Yes.

A packing slip may be included with your order to help verify its contents.

Pricing information is not included on packing slips, making gift shipments more convenient.

Yes.

We
carefully package fragile and delicate items to help reduce the risk of damage during shipping. While no shipping method can eliminate every possibility of damage in transit, we take care to package each order appropriately before it leaves our facility.

No.

At this time, Withey Supply does not offer gift wrapping services.

Yes.

If you're interested in purchasing larger quantities outside of our wholesale program, please contact us. We'll be happy to discuss your needs and determine the best solution.

We're always interested in learning about opportunities within the art community.

While we don't currently have an official sponsorship program, you're welcome to contact us with your proposal for consideration.

Yes.

We enjoy partnering with artists and creators whose values align with the Withey Supply brand. If you're interested in collaborating, we'd love to hear from you.

Absolutely.

We're always looking for ways to improve our collection. If there's a product or brand you'd love to see at Withey Supply, we'd be happy to hear your suggestions.

You can subscribe to our email newsletter and follow Withey Supply on social media to receive updates on new product releases, educational content, artist inspiration, and special promotions.

Customers who purchase products from Withey Supply may receive an invitation to leave a review after their order.

We genuinely appreciate customer feedback, as it helps both our team and fellow artists make informed decisions.

Absolutely.

We welcome your feedback and suggestions. Hearing directly from artists
helps us continue improving our products, services, and overall customer experience 

Not at this time.

As Withey Supply grows, we may introduce a rewards program to thank our loyal customers. Be sure to subscribe to our newsletter and follow us on social media for future announcements.

We're always happy to help.

If you can't find the answer you're looking for, please contact our Customer Support team by email or through our Contact Us page. We'll do our best to respond as quickly as possible.